We sincerely hope that you will not find the need to make a complaint. However, should the need arise, the governing body has established a complaints procedure based upon local authority guidelines, enabling parents to make representations should they believe the school is failing to fulfil its legal requirements in some way.
Should you have any queries or comments please follow these steps:
Firstly, speak to your class teacher.
If your issue is not resolved then please speak to the Deputy Headteacher, Mrs Patterson, or the Headteacher, Mrs Armistead. If you need to arrange a meeting with the Headteacher, please contact the school office.
We truly hope that all complaints can be resolved in this informal way, however, if this proves to be impossible, there is a formal procedure whereby the complaint can be brought before the governing body for consideration. This can be done by writing formally to the clerk of the governing body or chair of governors. If the complainant is dissatisfied with the outcome of the complaint, it is possible to appeal and ultimately take the complaint to The Secretary of State for Education and Employment.